FAQ

Standard delivery within Europe takes 5–8 business days. Express delivery is available at checkout for 2–3 business days. International orders may take 7–18 business days depending on destination. See our full Shipping & Returns page for details.

Yes — free standard shipping is available on orders over €50 within Europe, and over €50 for the USA and Canada.

Yes. Once your order ships, you will receive a tracking number by email. You can use this to follow your parcel's journey in real time.

We process orders quickly. If you need to make a change, please contact us at hello@orvelli32.com within 2 hours of placing your order. After this window, changes may not be possible.

All ORVELLI jewellery is crafted from 925 sterling silver with 18k gold plating. Stones include semi-precious gemstones (onyx, amethyst, malachite) and high-quality cubic zirconia. All materials are nickel-free and skin-safe.

Yes. Our pieces are made with nickel-free sterling silver and gold plating, making them suitable for most sensitive skin types. If you have a known metal allergy, we recommend consulting with your doctor before wearing.

With proper care, our 18k gold plating is highly durable. Avoid contact with water, perfume, and chemicals. See our Care Instructions page for tips on extending the life of your pieces.

We accept returns within 30 days of delivery. Items must be unworn and in original packaging. To start a return, email us at hello@orvelli32.com with your order number.

Yes — all pieces carry a 6-month warranty against manufacturing defects. If your piece develops a fault within this period, contact us and we will repair or replace it.

Our Build Yours tool lets you design a custom charm necklace or bracelet — choose your chain style, length, and up to 5 charms. Your creation is assembled and shipped as a single, finished piece.

Custom charm pieces are made to order and cannot be changed once confirmed. Please review your selection carefully before placing your order. If you placed your order in the last 2 hours, contact us and we will try to help.